Terms of service

Last updated: 5 November 2026

Your order is covered by the terms agreed when you bought it. Your statutory rights still apply.

1. General conditions

This website is operated by Dawin Crypto Mining (Pty) Ltd (Registration No. 2024/293277/07). “We”, “us” and “our” refer to Dawin Crypto Mining (Pty) Ltd. These terms apply to use of our website and purchases from us. Nothing in these terms excludes or limits your rights under applicable consumer protection law.

You may not reproduce or commercially exploit website content without our written permission. We may refuse service for a lawful reason. Section headings are for convenience.

2. Liability and mining performance

To the extent permitted by applicable law, we are not responsible for indirect losses arising from use of this website. This does not exclude liability or remedies that cannot lawfully be excluded. Mining income and profitability are not guaranteed and depend on network difficulty, cryptocurrency prices, electricity costs, fees and operating conditions. This does not change our obligation to supply the agreed product and specifications.

3. Prices and ordered specifications

Prices and offerings may change for future orders. For an accepted order, we will supply the agreed model, condition and specifications at the agreed price. We will not substitute a different model, change the agreed hashrate specification, or charge an additional amount without your agreement. If we cannot fulfil an order, we will contact you with the available options, including cancellation and a refund for the unfulfilled order. Statutory rights remain unaffected.

4. Complaints and disputes

Please contact dave@dcmining.co.za so we can try to resolve a complaint. You retain any right available under applicable law to approach the relevant consumer authority, ombud, tribunal or court. Arbitration is voluntary and will be used only where both parties agree and the law permits it.

5. Order processing and delivery

All orders require a South African delivery address.

Payment must be received and verified before an order enters the handling schedule. Our daily cutoff is 00:00 (midnight) South African Standard Time. Orders placed and paid during a calendar day enter the handling schedule on the next business day. Orders placed or payments confirmed on weekends or South African public holidays enter the schedule on the next business day. Handling and delivery estimates are counted from that schedule; delayed payment confirmation delays the start. Our crypto miners ship from Hong Kong and are supplied to order. We confirm supplier stock during order processing. If we cannot supply your miner from Hong Kong or meet the stated delivery estimate, we will contact you before dispatch with the available options, including cancellation and a refund for an unfulfilled order. Other products are available to order from South African supplier stock. Stock is held by our suppliers, not at Dawin. Supplier availability is confirmed during order processing.

If an ordered item cannot be supplied or the stated delivery estimate cannot be met, we will notify you and offer available options, including cancellation and a refund for an unfulfilled order.

Local products: allow 1 business day for processing plus 5 business days for delivery, an estimated 6 business days total. Imported miners: allow 1–2 business days for processing after verified payment plus 5–8 business days for shipping and delivery, an estimated 6–10 business days total. Business days exclude weekends and public holidays. See our shipping policy for details.

For payment queries, email dave@dcmining.co.za and include your order reference.

6. Billing information and cancellations

Please provide current, complete and accurate billing, contact and delivery details. We may need to decline or cancel an order if payment cannot be verified, fraud is reasonably suspected, or the item cannot be supplied. We will explain the reason where lawful and refund payments for unfulfilled orders, subject to applicable law.

Returns and refunds are covered by our Refund and Return Policy. Section 10 below explains statutory rights, voluntary warranty coverage and claim arrangements.

7. Payment options and pricing

South African product prices include VAT and import duties. Delivery costs R270 for orders below R2,500 and is free for orders of R2,500 or more. The delivery charge and total are shown before payment.

Our online checkout accepts payment in South African rand (ZAR) only through Peach Payments. Available methods within Peach Payments are shown at checkout. We do not offer cryptocurrency payments or manual wallet-address payment arrangements for online orders. Use the payment instructions displayed for your order at checkout.

8. Payment security

Complete payment using the options offered through Peach Payments at checkout, including EFT Secure where available. Do not send banking passwords, one-time passwords or card details by email or WhatsApp. Contact Dawin if you are unsure about a payment request.

Contact

Dawin Crypto Mining (Pty) Ltd
Registration No. 2024/293277/07
Business/contact address: 63 Wilson Street, Fairlands, Johannesburg, Gauteng, 2170, South Africa.
Online retailer — no walk-in shop. Contact us before sending returns.
Email: dave@dcmining.co.za
Telephone: +27 83 212 7016

9. Shopify and personal information

Shopify hosts our store and processes information when you visit or purchase. Shopify Network Intelligence uses information about interactions with this store, other merchants and Shopify to provide enhanced services, including personalization and advertising. Information may be shared with Shopify and other providers outside South Africa. See our Privacy Policy and Shopify’s Consumer Privacy Policy for details and privacy choices.

10. Warranties, guarantees and statutory consumer rights

Statutory consumer rights

Nothing in these Terms of Service, our policies or an individual product description excludes, limits or replaces your rights under applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) where it applies. These rights are separate from any voluntary warranty.

Where the CPA applies and goods fail to meet its applicable quality standards, section 56 allows their return within six months after delivery, without penalty and at the supplier's risk and expense, for repair, replacement or refund at the consumer's direction, subject to the Act. Rights relating to repaired goods and other applicable remedies remain unaffected. Used or refurbished condition, product price, or absent or expired voluntary warranty coverage does not automatically remove statutory rights.

Manufacturer or supplier warranty cover

If we confirm that a manufacturer or supplier warranty applies to the product you’re buying, we’ll explain its terms on the product listing or in your written quotation before purchase. If we haven’t confirmed cover for your unit, we won’t promise it. A product being sold as new does not by itself establish factory cover.

You can bring a statutory faulty-goods claim directly to Dawin, including when a manufacturer or supplier warranty is unavailable, has expired, or the provider declines your claim. Dawin does not offer an additional voluntary warranty on miners. We honour any warranty already agreed for an earlier order.

Claims, return arrangements and costs

Contact Dawin at dave@dcmining.co.za or +27 83 212 7016 with your order reference and fault details where available. Our South African business and arranged return address is 63 Wilson Street, Fairlands, Johannesburg, Gauteng, 2170, South Africa. This is not a walk-in retail shop. Contact us before dispatch so we can arrange the appropriate return or assessment destination. This coordination does not shorten a statutory claim or cancellation period or make a valid remedy dependent on manufacturer approval.

Dawin arranges and pays for returns where required by law. You can bring a statutory faulty-goods claim directly to us. If the law makes Dawin responsible for the return cost, we will not ask you to pay overseas freight.

If you choose to claim under separate cover confirmed by the manufacturer or supplier for your unit, we will explain any freight costs you would have to pay before purchase. If you later request an optional paid repair, we will give you an itemised quote and obtain your agreement before booking the work or shipping.

Change-of-mind miner returns are separate: notify us within 7 calendar days after delivery and return by arrangement to the Wilson Street address above. You pay only the lawful direct domestic return cost; no overseas shipment or onward international freight payment is required from you for a change-of-mind return. Faulty-goods remedies are not subject to a blanket unused-condition or original-packaging requirement.

See our Refund and Return Policy for conditions, refund timing and statutory exceptions, and Miner Warranty and Repair Information for offer-specific coverage and repair arrangements.