Refund policy

Last updated: 5 November 2026

Your order is covered by the terms agreed when you bought it. Your statutory rights still apply.

This policy applies to goods purchased from Dawin Crypto Mining (Pty) Ltd, including new, used and refurbished products. Nothing in this policy excludes or limits rights or remedies under applicable South African law.

Change-of-mind returns

Notify dave@dcmining.co.za within 7 calendar days after delivery if you wish to return an item because you have changed your mind. This is the notification period; the goods do not have to reach us within those 7 days. We will provide return instructions promptly, and a delay in our response does not shorten your right to cancel.

Your statutory cooling-off and faulty-goods rights are not conditional on unopened or original packaging. Opening packaging for reasonable inspection, or missing original packaging, does not by itself remove a statutory remedy. Please retain and return supplied manuals, accessories and packaging wherever reasonably possible, using suitable protective packaging if the original is unavailable. For voluntary change-of-mind returns outside a statutory right, the product must match its supplied condition, without additional damage, visible wear or signs of use. Used or refurbished goods need only match their supplied condition, not brand-new condition.

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying online purchase without reason or penalty within 7 days after receiving the goods. The only charge levied for that cancellation is the direct cost of returning the goods. Statutory scope and exceptions apply; a miner is not excluded simply because it was sourced to order.

We do not charge a restocking fee. We do not offer voluntary change-of-mind exchanges: an eligible return is refunded and you may place a separate order. This does not restrict statutory replacement rights.

Change-of-mind miner return destination

Change-of-mind miner returns are accepted by prior arrangement at Dawin Crypto Mining (Pty) Ltd, 63 Wilson Street, Fairlands, Johannesburg, Gauteng, 2170, South Africa. You pay the lawful direct cost of returning the miner to this South African address. No overseas shipment or onward international freight payment is required from you for a change-of-mind return. This is an arranged return address, not a walk-in retail shop.

Packaging and condition: Please return the miner with all manuals, accessories and other items originally supplied, using its original packaging where reasonably possible, or suitable protective packaging. Handle it carefully and avoid use beyond reasonable inspection, including extended mining, modification or damage. Missing packaging, signs of use or missing items will be assessed individually under the law applicable to your return; they do not automatically cancel your statutory rights. We do not charge a restocking or usage fee where ECTA section 44 applies. Faulty or defective goods are assessed separately under your applicable statutory rights and are not subject to a blanket original-packaging or unused-condition requirement.

Contacting us to arrange delivery does not delay or limit a cancellation right exercised within the applicable statutory period.

Non-miner return destinations

Non-miner goods are returned within South Africa. Email Dawin with your order reference and reason for return so we can provide the correct local return address and instructions for sending the goods by courier or post. We remain your contact and coordinate any relevant Esquire or Syntech supplier process. Customers pay only lawful direct local return freight for change-of-mind returns; Dawin arranges and bears costs for statutory claims where required by law. Overseas return freight does not apply to non-miner goods under this policy. Supplier procedures and waiting for our instructions do not replace our obligations or shorten a valid cancellation or claim period.

Faulty, damaged or incorrectly supplied goods

Contact Dawin if a product develops a fault, arrives damaged or differs from your order. Provide your order reference, a description and photographs or error information where available. Photographs are helpful, but their absence alone does not remove your rights. Stop using equipment if continued use may be unsafe.

Faulty-goods claims are separate from change-of-mind returns and are not necessarily manufacturer-warranty claims. Where the Consumer Protection Act applies and goods fail to meet its applicable quality standards, section 56 permits their return within six months after delivery, without penalty and at the supplier's risk and expense, for repair, replacement or refund at the consumer's direction, subject to the Act. These protections apply independently of the product's price or a voluntary warranty. A manufacturer's refusal or expired coverage does not remove Dawin's independent legal obligations.

Where CPA section 56(3) applies, if goods are repaired and, within three months after that repair, the original failure, defect or unsafe feature remains unresolved or a further failure, defect or unsafe feature is discovered, the supplier must replace the goods or refund the price paid. These rights are separate from any voluntary warranty.

Dawin arranges and bears return costs where required by law. We will not require you to pay international freight to exercise a statutory remedy where the law places that cost on Dawin. The 7-day change-of-mind period and voluntary condition or packaging requirements do not limit these rights.

We assess the nature and cause of damage or a fault. Customer-caused damage is not automatically a covered defect, but an unrelated modification or event does not automatically invalidate a claim. We explain any rejection and its basis. We do not restrict statutory protection to 'manufacturing defects only'.

Miner repair destinations and freight

Statutory faulty-goods claims go directly to Dawin. Dawin remains responsible for assessment, remedies and return costs where required by law, even if an overseas repair centre is involved. The separate customer-paid arrangements below apply only to an optional paid repair or a claim you choose to pursue solely under verified manufacturer or supplier cover; they do not replace or limit your statutory rights. A manufacturer-authorised repair centre may be overseas. Any verified route and customer freight obligation forming part of separate cover will be disclosed on the product listing or in your written quotation before purchase.

We confirm a suitable centre that accepts the model and claim before dispatch, considering transport, customs handling, insurance, repair costs and turnaround time. Centres and their arrangements can change; we do not guarantee that a particular centre will accept every model or claim.

For an optional paid repair, we provide an itemised quotation for any customer-payable work and freight and obtain your agreement before booking. For a claim solely under separate verified manufacturer or supplier cover, the disclosed terms determine the covered work and freight responsibilities; any later quotation confirms an already disclosed obligation and does not introduce an undisclosed compulsory charge. Freight varies with the package, route, courier, insurance and customs handling. A changed repair centre does not reduce your agreed rights or impose an undisclosed obligation. Statutory costs remain Dawin’s responsibility where required by law.

Please contact Dawin for instructions before dispatch. This administrative process does not remove a valid cancellation or statutory remedy. Faulty miners may be directed to an appropriate assessment or repair destination; this does not mean Dawin refuses responsibility for them. A repair centre is not the destination for a change-of-mind miner return under this policy.

Warranties

Dawin does not provide an additional voluntary commercial miner warranty.

Any included manufacturer or supplier warranty is separate and specific to the offer or unit. If a miner comes with verified manufacturer or supplier warranty cover, we’ll set out the terms on the product listing or in your written quotation before purchase. We’ll explain who provides the cover, when it starts and ends, which units and components it covers, how to make a claim, where repairs take place and who pays freight. Coverage may start before your purchase, have partly elapsed, or depend on serial number, condition and purchaser eligibility. New condition alone does not establish warranty coverage. 'No supplier warranty' describes the absence of voluntary supplier coverage, not the absence of statutory rights. See our Miner Warranty and Repair Information page.

Refunds

We issue an approved refund to the original payment method within 10 calendar days after the goods reach the instructed return address. This period includes assessment and approval and does not restart after approval. Your bank or payment provider may take additional time to display the credit; we can provide a refund reference to help trace it. This does not extend any mandatory refund deadline. For a qualifying section 44 cancellation, the full payment must be refunded within 30 days of cancellation, with only the lawful direct return cost chargeable. Any earlier mandatory deadline takes precedence.

We do not retain original delivery charges or import duties included in the purchase price where a full statutory refund is required. For other voluntary change-of-mind returns, separately charged original delivery is not refunded unless required by law or agreed in writing. We do not retrospectively charge outbound delivery advertised as free.

Delivery rates and contact

South African delivery costs R270 for orders below R2,500 and is free for orders of R2,500 or more. Product prices include VAT and import duties. These outbound rates are separate from return freight. We welcome international enquiries. All orders require a South African delivery address.

Dawin Crypto Mining (Pty) Ltd
dave@dcmining.co.za | +27 83 212 7016
63 Wilson Street, Fairlands, Johannesburg, Gauteng, 2170, South Africa.
Online retailer; no walk-in retail shop. Contact us before dispatch or attendance to arrange a return.